Private Cloud on Azure

The Private Cloud on Azure deployment option is a dedicated, managed instance of the Auth0 identity platform running on Microsoft Azure. It provides isolation, higher performance, separate development instances, various add-ons, and more.

The table below compares each deployment option for Private Cloud on Azure.

With Private Cloud on Azure, you choose the region where your data is stored. Auth0 can provide a list of available regions that use three availability zones for the deployment. All data can remain and be stored in the chosen region. This is crucial in instances where regulations prevent data from being stored or processed outside the origin region.

Backups are stored in the deployment region.

If you have data sovereignty requirements, Auth0 supports Public Cloud deployments in the following regions:

• United States

• Europe

• Australia

• Japan

Otherwise, Private Cloud on Azure can be supported in other regions (except China). Furthermore, Auth0 can deploy backups in the same Azure region that hosts the Private Cloud.

Private Cloud on Azure instances have a 99.99% service level agreement (SLA).

If your application requires a significantly high amount of requests per second (RPS), you may also wish to consider Private Cloud on Azure. See the rate limits policies for more information about the standard rate limits. For Private Cloud on Azure deployments, the limit is 100 RPS with an upgrade to 1,500 RPS.

Private Cloud on Azure Performance and Performance Plus deployments include a fully-isolated and independently-updated instance for development and testing. You can add additional pre-production environments to meet your business requirements.

Private Cloud on Azure is fully deployable (meeting full data sovereignty requirements) in the following regions:

• USA

• Europe

• Australia

• Japan

• Canada

After choosing Private Cloud on Azure, an onboarding and deployment process will be followed to configure your environment(s).

Upon contract signing, we will ask you to provide key information regarding your onboarding requirements, which we will then validate.

Once we validate your onboarding requirements, we will host a kickoff meeting with you to begin the implementation process. We strongly recommend that this meeting occur no later than five (5) days after the contract signing.

Immediately after the onboarding form validation, we will begin provisioning your environment.

At the end of this process, you're ready for the environment handover and your Private Cloud on Azure deployment is ready for use.

Private Cloud on Azure deployments are updated every week automatically. You can set a specific day and time during the week, if required.

This policy outlines the necessary requirements for Auth0 to perform load testing for Private Cloud on Azure customers who submit a request. You can file a load testing request via the Support Center. Under the Issue field, select Private Cloud Support Incident.

To be considered for approval, the request must:

• Be filed at least two (2) weeks prior to the desired test date; in many cases, Auth0 encourages one (1) month of advance notice to ensure time for a thorough review and any required modifications.

• Receive approval in writing before any testing is conducted.

• Stay within our published production rate limits.

• Include all information described in our Load Testing Policy.

If changes to infrastructure are requested, the cost will be determined based on your specific requirements.

If you perform a test that exceeds 500RPS in a High Availability environment or 1500RPS in a High Capacity environment, then the performance of the environment may be negatively affected, either with requests being slow or potentially the environment seizing. You should start with a low load and slowly increase until the environment has reached its peak. Should you require a load greater than what the environment can handle, then the environment size should be increased, if possible; you can work with your Technical Account Manager to discuss details.

For periods of anticipated high load, you must inform your account team no later than 14 days prior to the event. The notification provides the opportunity to adequately test scenarios (if possible) and aligns reactive support to the event.

To conduct a security test, please notify us in advance via the Auth0 Support Center. Auth0 requires at least one week (seven days) notice prior to your test's planned start date.

If the test is isolated to your infrastructure (that is, there will be no testing of Auth0 services), you do not need to notify Auth0.

For the information that we require, see our Penetration Testing Policy.

Auth0-managed certificates (in the format *.auth0app.com) are the responsibility of Auth0 to both obtain and apply. Auth0 will manage the process end-to-end and will prompt you with any action required.

Renewal of Auth0-issued certificates for custom domains is managed by Auth0.

Renewal of customer-managed certificates for custom domains (in the format *.<CustomerName>.com) is the customer’s responsibility to manage and obtain.

Auth0 provides logs that are accessible via the Dashboard or the log streaming endpoint.

You can reach out to the Auth0 Support team with any questions or concerns you might have. To help expedite your request, please provide as much information as possible in the Support ticket you open.